Return and Refund Policy

Thank You for Choosing Philippou Flower Shop

Thank you for shopping at PhilippouFlowerShop.com. We are dedicated to providing exquisite floral arrangements and exceptional customer service. Please review our Return and Refund Policy carefully to understand your rights and our procedures.

No Returns or Refunds

Due to the perishable nature of our products, all sales are final. We do not accept returns or offer refunds for any floral arrangements or related products once they have been delivered. We encourage you to review your order carefully before completing your purchase to ensure it meets your expectations.

Refunds for Out of Stock Items

In the rare event that a product you have ordered becomes out of stock before it is dispatched, we will notify you promptly. In such cases, you will have the option to:

  • Receive a Full Refund: We will refund the total amount of your purchase to your original payment method.

  • Choose an Alternative Product: If available, you may select a different product of equal value, and we will process the exchange at no additional cost.

Please contact us immediately if you receive a notification regarding an out-of-stock item.

Damaged or Defective Items

Your satisfaction is important to us. If you receive a damaged or defective item, please contact us within 1 hour of delivery. To be eligible for a replacement or refund, you must provide:

  • Photographic Evidence: Clear images of the damaged or defective item.

  • Order Details: Your order number and relevant purchase information.

Upon verification, we will:

  • Replace the Item: We will arrange for a replacement at no additional cost to you if indeed we deem it an issue.

  • Issue a Refund: If a replacement is not feasible, we will process a full refund, including any applicable shipping costs.

Cancellations

If you need to cancel your order, please contact us as soon as possible:

  • Before Shipment: Orders canceled before they are shipped will receive a full refund.

  • After Shipment: Once an order has been dispatched, it cannot be canceled. You may refer to our Damaged or Defective Items section for assistance.

Shipping Costs

  • Return Shipping: As we do not accept returns, there are no return shipping costs unless the item is damaged or defective.

  • Refund Shipping Costs: Shipping costs are non-refundable unless the item received is damaged or defective.

Your Rights

You have the right to request an export of the personal data we hold about you or to request the deletion of your personal data, subject to certain exceptions. Please refer to our Privacy Policy for more information.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

Philippou Flower Shop
Address: Eleftheriou Venizelou, Paphos 8049, Cyprus
Phone: +35799126616
Website: https://philippouflowershop.com

Note: This Return and Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates.

Last updated: January 23, 2025