Shipping Policy

Last updated: January 23, 2025

Welcome to Philippou Flower Shop. We are committed to delivering your beautiful floral arrangements promptly and in perfect condition. Please review our Shipping Policy below to understand how we handle the delivery of your orders.

1. Shipping Locations

We currently offer delivery services within Paphos, Cyprus, and the surrounding areas. If you are unsure whether your location is eligible for delivery, please contact us using the information provided in the Contact Us section below.

2. Delivery Timeframe

At Philippou Flower Shop, we understand the importance of timely delivery, especially when it comes to floral arrangements for special occasions. We strive to ensure that your orders are delivered within the following timeframe:

  • Standard Delivery: 1 hour to 24 hours after placing your order.

  • Same-Day Processing: Orders placed before 5:00 PM are processed and dispatched on the same day. Orders placed after 5:00 PM or on weekends will be processed on the next business day.

Please note that delivery times may vary based on the time of order placement and the specific location within our delivery area.

3. Order Processing

  • Order Confirmation: Once you place an order, you will receive an order confirmation email containing your order details and estimated delivery time.

  • Preparation Time: We require up to 1 hour to prepare and arrange your flowers for delivery. Orders placed before 5:00 PM on business days are typically processed and dispatched on the same day.

  • Delivery Scheduling: Upon confirmation of your order, our delivery team will schedule your delivery within the specified timeframe. You will receive a notification once your order is out for delivery.

4. Delivery Charges

  • Standard Delivery Fee: A flat rate of €5.00 applies to all standard deliveries within our service area.

  • Same-Day Delivery: For orders requiring delivery within 1 hour, an additional fee of €10.00 will be applied.

  • Free Delivery: Enjoy free delivery on orders exceeding €50.00.

Please note that delivery charges may vary based on special requests or specific delivery locations outside our standard service area.

5. Delivery Process

  • Recipient Availability: Please ensure that the recipient is available to receive the order at the provided delivery address. If no one is available to receive the flowers, our delivery team will make a second attempt within the same day.

  • Incorrect Address: It is the customer’s responsibility to provide a correct and complete delivery address. Philippou Flower Shop is not liable for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

  • Special Instructions: If you have any specific delivery instructions (e.g., gate codes, preferred delivery times), please include them in the order notes section during checkout or contact us directly.

6. Perishable Nature of Products

Given the delicate and perishable nature of our floral arrangements, we take every precaution to ensure that your flowers arrive fresh and in perfect condition:

  • Temperature Control: Our delivery vehicles are equipped to maintain optimal temperatures to preserve the freshness of the flowers during transit.

  • Handling: Our trained delivery team handles each arrangement with care to prevent damage during delivery.

  • Time-Sensitive Deliveries: For time-sensitive orders (e.g., same-day deliveries for special occasions), please place your order well in advance to allow adequate preparation and delivery time.

7. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your delivery in real-time through our Order Tracking Page.

8. Delays and Issues

While we strive to ensure timely deliveries, unforeseen circumstances such as traffic, weather conditions, or technical issues may occasionally cause delays. In the event of a delay:

  • Notification: We will notify you as soon as possible with an updated delivery timeframe.

  • Resolution: Our customer support team will work diligently to resolve any issues and ensure your satisfaction.

If you experience any issues with your delivery, please contact us immediately using the details provided below.

9. Contact Us

If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us:

Philippou Flower Shop
Address: Eleftheriou Venizelou, Paphos 8049, Cyprus
Phone: +35799126616
Website: https://philippouflowershop.com

Note: This Shipping Policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about our shipping practices.

Last updated: January 23, 2025